Payment
Accompanied with your booking, an initial payment of 20% of the total hire charge is required to secure your booking. The remaining balance is payable no later than six weeks prior to commencement of the holiday. If you are booking within six weeks of the start of your holiday, payment in full is required. If you are booking a short break, full payment is required on confirmation of booking.
Cancellations
If for any reason you have to cancel your holiday, please note that if the cancellation is received more than six weeks before the start of your holiday, you may be liable for the deposit cost but if you cancel within six weeks of the holiday you may be liable for the whole cost. We will endeavour, in any event, to re-let the property and if successful we will make a full refund less an administration charge of £20. It is important that cancellations are notified to us as soon as possible by phone followed by written confirmation. We advise guests to take out their own cancellation insurance with a reputable company.
Equipment
Each property is furnished and equipped to cater for the stated permitted occupancy, on the booking form please give us the exact number in your party. (An extra bed can be put into Rowan or Birch cottage, please state requirements). Domestic equipment includes washing machine, dishwasher, oven and hob, fridge with freezer compartment, television and dvd player, cd and radio player. If you have any special needs or requirements please let us know at the time of booking.
Linen, Local Information & Welcome Pack
All properties are supplied with pillows, duvets, bed linen, blankets, towels, and tea towels. In each cottage there will be leaflets and recommendations on the local area. Making a delicious start to your holiday, a welcome pack that includes bread and milk will be provided (this only applies to week bookings).
Pets
Dogs are welcome and details must be supplied on booking form. Dogs must not be allowed upstairs or on any furniture in any property and must be kept under strict control at all times. Please bring your own bedding and basket for your pet.
Cleaning
All properties are cleaned thoroughly between each let. However, as only a limited period of time is available to clean properties, it is a condition of your let that you leave the property as you found it, clean and tidy. Major breakages should be reported as soon as possible and paid for.
Please also respect other occupiers in terms of levels of noise.
Smoking
Smoking is not allowed inside any of the cottages.
Privacy
We take your personal information, for two purposes. Firstly to process your enquiry or booking and secondly to provide you with relevant information. It will not be passed on to any third party.
Complaints
It is of utmost importance to us that holidaymakers enjoy their holiday and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction, please contact us immediately so that the opportunity to rectify the problem is given.
Times for Arrival & Departure
On date of start of holiday arrival time is from 4pm and on date of departure the cottage must be vacated by 10am.
Terms & Conditions
I agree that the subject will be used as a holiday accommodation and for no other purpose whatsoever and I will vacate them at termination date without prior warning or process of law.
I agree that the number of people occupying the accommodation must not exceed the number for which beds are stated to be provided in the description, without prior permission.
I agree that I am responsible for leaving the house clean and tidy and undamaged for the next tenant, and that I will pay for any damage or breakages at their replacement value. I agree to leave the hired premises secure if left unoccupied during the period of the let
I agree that my animals must be kept under strict control at all times and that they will not be allowed upstairs or on the beds or furniture, or foul the area immediately around the house.
I agree that no responsibility is accepted by the landlords for any accident or mishap to persons or property while engaged in any activity there from, or for any illness or injury arising from any cause whatsoever. I agree that, in the event of cancellation not covered by the insurance, every effort will be made to re-let, but if a substitute tenant cannot be found, I am responsible for the period of the reserved tenancy. If a substitute tenant can be found, I am still liable for a £20 administration charge.
Cautions For Hot Tub Use
Persons suffering from heart disease, diabetes, high or low blood pressure, etc., should not enter a hot tub without medical consultation. In addition, use by the elderly and infants is not recommended without medical consultation. Children MUST be accompanied by adults.
Never use a hot tub while under the influence of alcohol, anti-coagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, hypnotics, narcotics, or tranquilizers.
Pregnant women should consult their physicians before use. It is important to note that the critical point in foetal development occurs in the first three months of pregnancy. Women of childbearing years are advised to observe caution in their use of a spa, in that they might be in the very earliest stages of pregnancy and not yet know it. Limit soaking use to ten minutes at a time.
Use of the hot tub is entirely at your own risk. We cannot be held responsible for any injury, skin irritation or reaction occurring as a result of using the spa. Any damage occurring during use of the spa must be paid for.
I accept that I have read, understood and accept these cautions for myself and the rest of the guests in the cottage I am booking. |
