In line with the governments latest announcement on Monday 22 February 2021 we are opening the cottages from Monday 12th April and then the spa will fully open from Monday 17th May so we are now taking bookings for both the cottages and spa from these dates forward.
We are able to offer treatments only in the spa from Monday 12th April on a Thursday and Saturday so please visit this page for all the details.
A huge thank you to you all for your continued support and custom throughout this challenging time for everyone. We are committed to providing a safe environment for you to visit, relax and enjoy and can't wait to welcome you all back again.
We have spent time innovating, adapting and striving to maintain our high standards here at the Spa as well as adhering to all the guidelines required to be put in place . We wanted to make you aware of some necessary changes we have had to make so that we can keep providing the relaxing haven that everyone has come to know and love.
The guidance we are following states that we need to run at 50% capacity (up to 8 people per session) The protocols and procedures that we have in place ensures a COVID-secure environment and as such we are able to take individual bookings or bookings for 2 people or more if they are from the same household or support bubble (minimum age 14).
There is a limit of a maximum of 2 people in each thermal room.
The essentials to remember for your visit;
A Bottle of Water
Do not come to the spa if you are showing any signs/symptoms of Covid-19. We are limiting the numbers in any one session to enable a safe spa experience. Also presently we are only able to offer a limited number of packages and ways to visit the spa.
Following Covid-19 we have been required to go digital. You will be sent an online consultation card to be completed prior to your visit. Even if you have been before, you will still need to complete this, it ensures we have the most up to date information for you.
SPA READY/ CHANGING ROOMS
We are staggering arrival/departure times but please arrive for your spa session spa ready (swimwear under clothes) and in line with government guidance shower at home following your session. This is to minimise time in the changing rooms.
SESSION/ APPOINTMENT TIMING
To enable us to run smoothly session and appointment times that you have been given MUST be adhered to,, this will enable you to get the most out of your spa experience and to make it relaxing for everyone.
We would ask that you come to the spa reception door 5 minutes before your appointment time or your allocated session time and you will be met by a member of staff, It is so important to keep to these times to enable us to run the day smoothly.
If you arrive early please do wait in the car until your allocated time
If you arrive late, please do call us on 01226 767506 and we can advise the best course of action round our other guests.
If you are coming to the spa just for a treatment, no need to bring anything, just yourself and a mask! We would ask that you come to the spa reception door 5 minutes before your appointment time and you will be met by a member of staff who will take you for your treatment. You will be able to relax in our quiet room following your treatment for 20 minutes and you will be offered a complimentary herbal tea or you can purchase a glass of Prosecco or Beer.
WHAT TO BRING IF USING THE SPA
You will be provided a robe (together with an identification tag for your dressingown) and spa towel during your visit to the spa. But please do arrive spa ready as above and bring your;
- Own flip flops
- Bottle of water. (can be re filled at reception if need be)
Please do bring your own mask, they will not be required to wear in the Thermal Suite, but will be required in the reception area and corridors. Our therapist may ask you to wear one in certain parts of the treatment. Our staff will be wearing masks.
Please observe social distancing rules where possible. We do ask that in any of the heat experiences or the outdoor hot tub that there are 2 people maximum.
NUMBERS IN SPA
We are keeping the limit to numbers in the spa to 8 at one time.
Hand sanitiser will be provided at the spa reception door as well as placed throughout the spa, please do use regularly especially when touching handles of the various heat experiences. We will provide a hand towel for your own exclusive use in the pocket of your dressingowngown for handwashing.
Please place all used towels and robes in your locker at the end of your visit, lock the locker and please bring the key to reception.
PAYMENTS FOR EXTRAS
No cash, any payments at the spa need to be done by either debit/credit card.
Our quiet room looks a little different at the moment, we have had to take the bean bags out but there are comfy chairs and a corner sofa to relax in but please adhere to social distancing. (maximum 4 people).
MOBILE PHONES & SMOKING
Phones are to be switched off in the Spa and we operate a no-smoking policy inside and outside of the spa building.
Please see our spa cleaning policy for our procedures on keeping everything clean.
As we adapt to the new normal, please bear with us, to start with we are only able to offer the following packages as well as a fantastic selection of treatments.
A Little Bit of SPArkle, 3 hour spa experience to include 1/2 an hour treatment.
Signature Smallshaw, 3 hour spa exeperience with an 1 hour treatment.
The NHS Package
The Exclusive Bubble Package
We are also able to offer Thermal Suite use for 2 people per session so please do get in touch if this would be of interest - £30 per person for a 3 hour spa experience.
We will be contacting everyone that was due to have a booking but didn’t take place because of the Pandemic and get you booked in. If you haven’t received an email please do get in touch.
FOOD & DRINK
Currently we are unable to sell any food/ drinks as per government regulations. We are able however to serve the complimentary drinks following your treatment should this be applicable with the package you have booked. We do not allow any food or drink on the premises which has not been purchased here.
Whilst using the spa, kick back and enjoy the surroundings but remember that this is a place of serenity to relax and unwind so please keep noise to a minimum ensuring that you and all our guests get the most out of the Spa Experience.
GROUP BOOKINGS FOR THE SPA
In line with the current regulations we will be able to offer group bookings from the 21st June for groups up to 16. Between the 17th May and the 21st June we are able to take a group booking for six people.
Please refrain from bringing your own products or oils with the intention to use in the Thermal Suite or Quiet Room in our Spa.
Full payment is required to secure the booking. If you need to cancel, if more than 48 hours notice is given then only a £50% charge will be incurred. If cancellations are received within 48 hours the booking will be charged at the full cost. We are able to reschedule your booking once for an alternative date subject to availability. Any further changes will result in the full charge being applied.